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Refund Policy

1. General Policy

All registrations are considered final upon successful payment. Refunds may be granted under specific conditions as outlined below. By registering, participants acknowledge and agree to the terms of this Refund Policy.

2. Refund Categories

2.1. Participant-Initiated Cancellation

  • More than 30 days before the event: Eligible for an 75% refund.

  • 15–30 days before the event: Eligible for a 50% refund.

  • Less than 15 days before the event: No refund will be issued.

2.2. Visa Denial

Participants denied an entry visa may receive a 75% refund, provided they submit:

  • Official proof of visa rejection

  • Supporting documentation is required. Approval is at the discretion of the Organizing Comittee.

2.3. Medical or Emergency Situations

A partial refund of up to 75% may be granted for:

  • Medical emergencies

  • Family emergencies
     Supporting documentation is required. Approval is at the discretion of the Organizing Committee.

2.4. Non-Refundable Items

These items cannot be refunded under any circumstances:

  • Field Visit Add-On fees

  • Exhibition & Sponsor Passes

  • Optional merchandise (if any)

  • Digital products (if any)

3. Administrative Costs & Third-Party Fees

3.1. Administrative & Processing Fees

All approved refunds will be subject to:

  • Administrative handling fees

  • Bank charges and payment gateway fees

These fees are deducted from the refundable amount.

3.2. Currency Exchange Disclaimer

Refunds are issued in Indonesian Rupiah (IDR) only.

  • The organizer is not responsible for any exchange rate changes between the registration date and the refund date.

  • The final amount received in the participant’s local currency may vary depending on their bank or payment provider.

4. Registration Transfers

If a participant cannot attend, the registration may be transferred to another individual from the same organization:

  • Transfer requests must be submitted at least 15 days before the event

  • No additional fee applies

  • Field Visit Add-On transfer is subject to permit availability

5. Event Cancellation or Postponement

5.1. Event Cancellation

If the event is cancelled by the organizer, participants will receive a 100% refund in IDR, excluding third-party transaction fees.
 Any currency conversion differences are the participant’s responsibility.

5.2. Event Postponement

If the event is postponed:

  • Registrations will automatically roll over to the new dates

  • Participants may request a refund (up to 80%) within 30 days of the postponement announcement

6. Refund Request Procedure

All refund or transfer requests must be submitted in writing to:

Email: fmanokwaripapuabarat2025@gmail.com
 Subject: Refund Request – FM12–NBCS Conference

Please include:

  • Full name

  • Email used during registration

  • Proof of payment

  • Reason for the request

  • Supporting documents (if applicable)

Refunds are processed within 30 working days of approval.

7. Contact

For all inquiries regarding refunds, transfers, or billing:

FM12–NBCS Organizing Committee
 Email: fmanokwaripapuabarat2025@gmail.com
 Phone: +6287881660078

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